Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

Secondly, What is excellent customer service?

Excellent customer service means going beyond meeting your customer’s basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They’re actually happy with your products and services.

Also What are the 7 qualities of good customer service? 21 key customer service skills

  • Problem solving skills. Customers do not always self-diagnose their issues correctly. …
  • Patience. Patience is crucial for customer service professionals. …
  • Attentiveness. …
  • Emotional intelligence. …
  • Clear communication skills. …
  • Writing skills. …
  • Creativity and resourcefullness. …
  • Persuasion skills.

In fact What are five characteristics of quality customer service?

The 5 Crucial Characteristics for People in Customer Service

  • Knowledge of the Product. How bad is it when not even the employees from a company know about the product they are selling. …
  • Empathy. …
  • Customer Focus. …
  • Patience & Flexibility. …
  • Language skills.

How do you handle difficult customers?

10 strategies for dealing with difficult customers

  1. First and foremost, listen. …
  2. Build rapport through empathy. …
  3. Lower your voice. …
  4. Respond as if all your customers are watching. …
  5. Know when to give in. …
  6. Stay calm. …
  7. Don’t take it personally. …
  8. Remember that you’re interacting with a human.

What is a good customer service answer?

“Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. For example, I recently flew home to be with my father during a serious surgery and had to rent a car.

How do I describe my customer service experience?

I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I’m ready to take my experience to the next level.”

What are the 4 principles of customer service?

The 4 Principles of Exceptional Customer Experience

  • Being Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible. …
  • Making It Easy to Find Answers Fast. …
  • Consistency and Compassion. …
  • Closing the Loop.

What is customer service in simple words?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.

What are benefits of good customer service?

Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

  • Generates Repeat Business. …
  • Enhances Business Reputation. …
  • Combats Higher Prices. …
  • Provides Competitive Advantage. …
  • Improves Employee Morale.

What are the six characteristics of great customer service?

I’ll say it again – Be Consistently Reliable, Competent, Responsive, Courteous and Credible. Exercising these characteristics will assist your organization in its quest to provide great customer experiences!

What do you say to an angry customer?

Any of these phrases — spoken or written — can help:

  • I’m sorry for this trouble.
  • Please tell me more about …
  • I can understand why you’d be upset.
  • This is important — to both you and me.
  • Let me see if I have this right.
  • Let’s work together to find a solution.
  • Here’s what I’m going to do for you.

How would you handle a call from an angry customer?

How to deal with angry callers

  1. Staying Calm and Courteous. …
  2. Let customers vent. …
  3. Use the right tone of voice. …
  4. Don’t react/stay neutral. …
  5. Offer a solution. …
  6. Return to the facts. …
  7. Don’t be afraid to say “No” or “You Don’t Know.” …
  8. Stay positive.

Is customer service an experience?

Customer service experience is the overall experience of a customer based on interaction with a company’s sales, support and service teams during and after a purchase. … It has the power to make or break businesses and is one of the most critical elements of overall customer experience and retention over the long term.

What are the 7 principles?

These seven principles include: checks and balances, federalism, individual rights, limited government, popular sovereignty, republicanism, and separation of powers.

What are the 12 principles of customer service?

12 Principles of Quality Customer Service

  • Quality Service Standards. …
  • Equality/Diversity. …
  • Physical Access. …
  • Information. …
  • Timeliness and Courtesy. …
  • Complaints. …
  • Appeals. …
  • Consultation and Evaluation.

How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.

  1. Think of tone on a spectrum. …
  2. Use positive language. …
  3. Be brief but not brusque. …
  4. Reply in a timely manner. …
  5. Always use your customer’s name. …
  6. Talk their talk. …
  7. Be careful with jokes. …
  8. Create a support style guide.

What is the main role of customer service?

A core responsibility of customer service is answering any simple issues that a customer may have. Customer service provides reactive support and is the one to respond when an issue suddenly pops up. Customer service acts as the frontline of defense and takes care of as many issues as possible.

What is the most important quality of customer service?

Patience

Patience is one of the most important characteristics of customer service employees. Only a patient customer service representative can give each client the time they need for their issue resolution (without compromising on the quality of support).

What are the elements of good customer service?

Five Essential Customer Service Elements

  • Respect. Respect the fact that customers actually pay our salaries and make our profits for us. …
  • Understanding. Understand, identify, and anticipate needs. …
  • Listening. Keep your ears—and eyes—open. …
  • Responding. Now you have to respond positively. …
  • Serving.

How do you calm down an irritated customer?

How to Deal with Angry Customers

  1. Remain calm.
  2. Practice active listening.
  3. Repeat back what your customers say.
  4. Thank them for bringing the issue to your attention.
  5. Explain the steps you’ll take to solve the problem.
  6. Set a time to follow-up with them, if needed.
  7. Be sincere.
  8. Highlight the case’s priority.

How do you make angry customers happy?

10 Ways to Handle Angry Customers (And Make Them Happy)

  1. Listen. Practice active listening rather than passive listening. …
  2. Apologize. Apologize for the problem they’re having. …
  3. Show empathy. …
  4. Maintain a calm tone of voice. …
  5. Use the customer’s name. …
  6. Build and maintain trust. …
  7. Don’t take it personally. …
  8. Avoid negative language.

How do you calm down a phone client?

Here are a few tips to try:

  1. Focus on using an even tone while you speak. Using an agitated or angry tone will simply infuriate the caller even more.
  2. Remember that the customer isn’t angry at you. …
  3. Put yourself in their shoes. …
  4. Take a few deep breaths to calm your nerves while the caller is talking.


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